Privacy Statement

Last updated: January 8, 2026

Flow Concepts Group highly values the protection of your personal data. In this privacy statement, we explain how we handle the information collected through our website www.flowconcepts.nl.

1. Contact Details

Flow Concepts Group is the controller responsible for the processing of personal data.

• Website: https://www.flowconcepts.nl

• Email: info@flowconcepts.nl

2. Personal Data We Process

We process your personal data because you use our services and/or because you provide this data to us yourself (for example, via a contact form). We process, among other things:

• First and last name

• Email address and phone number

• IP address

• Information about your activities on our website

3. Purpose and Legal Basis

Flow Concepts Group processes your personal data for the following purposes:

• To be able to contact you regarding your questions or requests.

• To offer and perform our services.

• Analytical purposes: To analyze and improve the use of our website.

4. Cookies and Google Analytics

We use cookies on this website. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone upon your first visit to this website.

• Google Analytics: We use Google Analytics to track how visitors use the website. The information obtained, including your computer’s address (IP address), is transferred to and stored by Google on servers in the United States. We have configured Google Analytics to be privacy-friendly in accordance with the guidelines of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

• YouTube: Embedded YouTube videos may place cookies and process personal data, including for marketing purposes. This processing is carried out by Google LLC. More information can be found in Google’s privacy policy.

You can opt out of cookies by configuring your internet browser so that it no longer stores cookies.

5. Retention Period

Flow Concepts Group does not store your personal data longer than strictly necessary to achieve the goals for which your data is collected. Data received via the contact form is kept as long as necessary for the complete answering and handling thereof.

6. Sharing with Third Parties

We do not sell your data to third parties. We only provide this information to external parties (such as our hosting provider or IT administrator) if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

7. Your Rights

You have the right to access, correct, or delete your personal data. Additionally, you have the right to data portability and you can object to the processing of your data. Requests for access or deletion can be sent to info@flowconcepts.nl. We will respond to your request as quickly as possible, but at the latest within four weeks.

8. Security

Flow Concepts Group takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, and unauthorized access. Our website uses a reliable SSL certificate to ensure that your personal data does not fall into the wrong hands.